Senior Experience Product Manager — Abbott
Building healthcare products that meet people in their most critical moments — from cancer diagnostics to pharmacy care. CSPO · MBA, University of Wisconsin · Madison, WI
About
Product manager with a track record of launching and scaling complex software in healthcare — from leading Epic EHR implementations for health systems to pharmacy management platforms and copay assistance products — with a relentless focus on outcomes that matter for both users and the bottom line.
Currently at Abbott, designing an empathetic patient experience within the MyChart portal for people navigating cancer diagnostics — work that sits at the intersection of product craft, clinical context, and human compassion.
MBA graduate from the Wisconsin School of Business, with a focus on AI, data analytics, financial insight, and strategic innovation.
Experience
Managing Abbott's MyChart patient portal for the Cancer Diagnostics division that has served over 20 million patients across screening, diagnostics, hereditary risk, monitoring, and treatment guidance. Designing a tailored, empathetic experience that meets patients with clarity at every step of a high-stakes and deeply personal journey.
Spearheaded Lumicera's largest-ever initiative — a custom cloud-based pharmacy management platform — deployed across 8 nationwide pharmacies. Improved operational efficiency ~40% within 90 days of release; achieved 88% revenue increase per technician by 180 days. Led a distributed Agile team as both Product Owner and Scrum Master, driving 10+ releases with zero system downtime.
Managed a portfolio of copay assistance products generating $36M in gross revenue. Reduced manual workflows 50–75% through robotic process automation and Qlik analytics. Launched a new weight-loss management product offering 10–15% savings to pilot clients.
Earned a 9.5/10 trainer feedback score — above the company average — while simultaneously managing go-live project support for 5+ health systems and leading quarterly curriculum upgrades for a 60+ person team. Served as lead implementation manager on two successful add-on installs, and built a mentorship program that eased the trainer-to-project-manager transition for new hires joining customer installs.
Helped launch and manage daily operations of a new specialty pharmacy insurance product delivering 40–60% savings for clients. Developed client-specific processes from the ground up, generating $2.2M in savings in 2021 alone.
Skills & Certifications
Product & Methodology
Tools & Platforms
Certifications
AI Fluency
Education
University of Wisconsin — Madison
Graduated 2026
Focus: Financial Insight · Strategic Innovation · Artificial Intelligence · Data Analytics · Business Analytics
University of Wisconsin — Madison
Minor: Gender & Women's Studies
Contact
Open to conversations about product leadership, healthcare technology, and the intersection of AI and human-centered design.